PSKOI PURCHASE POLICY

New* PSKoi wants to keep our customers happy, and we are always ready to help customers as much as possible. Our Koi facility is designed for retails sales, and not intended for long-term holding, so we have found it necessary for our customers to understand our New Customer Purchasing Policy.

By purchasing Koi from pskoi.com, Customer acknowledges the following:

PSKoi quarantines and treats retail fish for parasites, unless otherwise notified.  Treatments are designed to eradicate parasites, but at times it is possible for parasites to remain on the treated fish.  PSKoi recommends that Customers quarantine, and scrape & scope their purchases.

If a fish dies within 24 hours of receipt or pick up, Customer must photograph the dead fish and send the photo to PSKoi along with a description of what happened. We will replace the fish at our expense.

PSKoi can ship live fish to the Continental US. It may be difficult, but special arrangements can be made for shipment to Canada depending upon the location.

The Customer must be available to receive or pick up their fish within 1 week of notification from PSKoi that their fish has completed quarantine/parasite treatment, unless agreed to in writing from PSKoi.  

Due to the expense and liability of holding fish, PSKoi does not intend to hold or board fish for customers unless under special circumstances confirmed in writing by PSKoi. An example of special circumstances may be for fish that PSKoi holds for our annual mud pond harvest event, West Coast Ikeage, and mud pond fees have been paid for by the Customer. We do our best to keep fish healthy after 1 week of the Customer notification, but cannot guarantee the health of the fish after that time and will not refund the Customer.

The Customer is responsible for shipping costs via airlines from the San Francisco Bay Area to a Continental  United States  airport of their choice using the following airlines:  Southwest Airlines, United Airlines, and Delta Airlines, unless otherwise notified in writing by PSKoi. Some small airports may not be able to receive air freight of live fish from the airlines, so the Customer may have to pick up their shipment at a larger airport.

Airline shipments will be sent freight collect, and Customer will pay for shipment cost when they pick up their shipment, unless otherwise arranged in writing. The Customer must pick up the shipment within 2 hours of the flight arrival.

Customer may request shipment via UPS Next Day Air, however PSKoi assumes no responsibility for the shipment, or the condition in which the fish arrive. UPS will not insure our live fish shipments.

When picking up their fish at the airlines, the Customer must inspect the shipment thoroughly before signing and accepting the shipment. If there is any damage to the fish or the shipping container, the damage must be reported to the airlines before signing and receiving the shipment. The Customer must notify PSKoi of any problems right away.

Any fish that have not been received or picked up by the Customer within 1 week of notification from PSKoi will result in the Customer being charged a ‘Boarding Fee’. We will do our best to keep your live animal healthy, but PSKoi will not be responsible for the continued health of the Koi.

PSKoi has the right to consider fish abandoned if Customer does not adhere to this Agreement.

PRIVACY NOTICE

This Privacy Policy applies to our online practices only.

The following policy applies to the PSKoi.com site.

PSKoi.com is committed to protecting the privacy and security of its online visitors. This policy statement provides our visitors with an overview of the measures we have taken to provide a safe environment for everyone.

PERSONALLY IDENTIFIABLE INFORMATION

We only collect personally identifiable information from our visitors when such visitors voluntarily submit such information.

We do not collect personally identifiable information from children under the age of 13 without first obtaining verifiable parental consent, unless we only use such information to: (1) obtain parental consent or provide parents with notice; (2) respond directly on a one-time basis to a child's specific request; (3) respond more than once to a child's specific request along with providing parental notice of such use; (4) protect the safety of a child; or (5) comply with legal requirements. The consent and notification process mentioned above gives parents the ability to let us know if they do not want us to make further use of the personally identifiable information we have collected from their child.

We consider the following, among other things, to be personally identifiable information: first and last name, e-mail address, street address and phone number.

FOR KIDS

Remember to be smart online. Do not give out your full name, e-mail address, home address, telephone number or any other personal information that would enable someone to contact you either online or offline, without first asking your parent or guardian for permission. Sometimes on our site we will ask you for your first name and e-mail address along with your parents' e-mail or home address. We do this so that we can contact your parents to let them know that you have communicated with us, and that we have collected this information from you.

NON-PERSONALLY IDENTIFIABLE INFORMATION AND THE USE OF COOKIE TECHNOLOGY

We collect non-personally identifiable information through the use of a software technology called "cookies," and through our visitors' voluntary submissions to us and/or upon our request. By non-personally identifiable information, we are referring to information about our visitors' browsers (e.g., Netscape Navigator or Internet Explorer), operating systems (e.g., Windows or Macintosh), Internet service providers (e.g., AOL or NET.COM) and other similar information which we track in aggregate form. We also collect the following non-personally identifiable information in connection with content submissions, games, classrooms, and bulletin boards: first name only and first initial of last name, state, age, and grade. The non-personally identifiable information that we track is anonymous and will never be identified with or lead us back to any of our visitors.

Cookie technology helps us to know how many people visit us and where visitors go on our site. Cookies are small bits of information we send to your computer. Among other things, this non-personally identifiable information allows us to know which areas are favorites, which areas need a bit of improvement, or what technologies and Internet services are being used by our visitors so that we may continually improve our visitors' online experiences.

USE OF IP ADDRESSES

We collect IP addresses to obtain aggregate information on the use of PSKoi.com. An IP address is a number assigned to your computer by a Web server when you're on the Web. When you are on our site, we have a back-end server that logs your computer's IP address. We only use the information we find out from tracking IP addresses in the aggregate, such as how many users entered a specific area of our site, and not to track a specific IP address to identify an individual user. However, we may use such information to identify a user if we feel that there are or may be safety and/or security issues or to comply with legal requirements.

SECURITY

PSKoi.com ensures that all information, personally and non-personally identifiable information, that it receives via the Internet is secure against unauthorized access. This information is kept in a safe and secure system isolated from direct connection to the Internet. This means that no eyes but ours will ever see the information that our visitors send to us, unless we indicate otherwise.

In some places on our sites, visitors may be able to purchase items with the use of a credit card. In such instances, PSKoi.com uses secure server software over a Secure Socket Layer (SSL) line, the latest technology to protect your credit card information. SSL is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your credit card information so that the information from your credit card cannot be read as it travels over the Internet.

LINKS TO OTHER SITES

Visitors will find links from PSKoi.com to independently owned, controlled and/or managed World Wide Web or Internet sites whose content we have found of possible interest to our visitors. In many cases, but not always, the links represent cooperative projects or mutual links established with the organizations connected with these sites. While we initially visit these sites to which we directly link, please note that we do not monitor or control the content that appears on these sites and such content may be constantly changing. We recommend that children check with their parents or teachers before clicking off to any new sites, and we encourage all end users of PSKoi.com to read the privacy policies of all linked sites before navigating through them.

Please note that we may revise our above policy as the content on our sites continues to change.

We hope that you enjoy exploring our sites.

PSKoi.com is owned and operated by Peters & Sons Koi & Pond Supply, 3850 Alhambra Avenue, Martinez, CA  94553.  We can be reached by phone at 1.925.313.9351 and by e-mail at peters@pskoi.com .  If you have any questions about our privacy policy or practices, or you wish to amend, update, or verify the information on file, or to notify us that you want your information deleted from our files, please contact us at this address.

Top of page